Your restaurant phone is costing you covers
At 7:40pm on a Friday, nobody in the kitchen can answer the phone. The caller books somewhere else, and you never see the cover you lost.
AI automation agency · Australia · UAE · USA
AI systems that sell, book and follow up — while you sleep.
Peno AI builds agentic systems for growth. We wire AI agents into your phone line, messaging apps, POS and CRM so every enquiry is answered, qualified and converted — without another hire.
Live in 14 days You own the data Works with your stack
Runs on top of the tools you already use
SquareLightspeedToastSalesforceHubSpotProcoreGoogle CalendarWhatsAppStripe
What we build
Six systems. One revenue engine.
Every engagement starts with the bottleneck that costs you the most money — then we build the system that removes it.
Core system
Agentic CRM
A CRM that fills itself. Agents qualify, quote, follow up and hand over — with a clean record for every lead.
ExploreFlagshipRestaurant AI OS
Ordering, reservations, upselling, retention and forecasting in one system, wired straight into your POS.
ExploreVoiceAI voice agents
A natural-sounding agent on your phone line that answers, books and transfers — during the Friday rush.
ExploreGrowthMarketing automation
Campaigns, listings, captions and ads produced and published from the same customer record.
ExploreSchedulingAppointment automation
Self-service booking, reminders, waitlist backfill and recall campaigns that protect the calendar.
ExploreEngineeringCustom AI builds
When off-the-shelf stops fitting: private models, RAG over your documents and bespoke integrations.
ExploreFlagship system
The restaurant OS that answers, fills tables and grows the ticket.
Our most requested build. An AI layer over your existing POS that takes orders by phone, chat and QR, upsells intelligently, brings guests back and forecasts the kitchen — with a nightly report of what it saved you.
Automated ordering
Phone, web and messaging orders captured 24/7 and sent straight to the POS.
Customer analytics
Food habits, peak times and loyal regulars identified from real sales data.
Contextual upselling
Wine, sides and dessert suggested from the basket, the hour and the guest's history.
Personalised offers
One-to-one incentives built from purchase history instead of blanket discounting.
Retention messaging
A nudge when a regular's usual order window comes around again.
Off-peak incentives
Timed offers that shift demand into the quiet shifts and empty tables.
Procurement forecasting
Weather and sales-aware purchasing, with supplier orders drafted before stock runs out.
Workforce scheduling
Shifts matched to predicted covers, so penalty rates and idle hours both shrink.
Peno restaurant agentWhatsApp · +61 3 9000 0000
LiveHi, can I get two chicken parmas and a garlic bread delivered to Richmond around 7?7:02 pm
Absolutely. Two chicken parmas and garlic bread — $58.40 delivered by 7:15. Would you like to add two house lemonades for $9? They pair well with the parma.7:02 pm · replied in 1.4s
Yes please, add the lemonades.7:03 pm
Done — payment link sent. Your order is with the kitchen.7:03 pm
Kitchen ticket
2 × Chicken parma$52.00
1 × Garlic bread$6.40
Delivery · Richmond7:15 pm
Total$58.40
Sent to Square POSUpsell accepted · customer profile updated · order sent to the POS and printed in the kitchen without a human touching it.
Square Lightspeed K-Series Toast Impos & H&L Deliverect · Otter · Choco
Agentic CRM
Built for the way your industry actually sells.
One platform, five tuned playbooks. Each comes with the questions, documents, follow-up timing and integrations that industry needs — not a generic chatbot with a new logo.
Real Estate
A 24/7 property advisor wired into your listings.
Construction & Developers
Pre-sales, investors and suppliers on autopilot.
Freight & Logistics
Quotes, bookings and tracking without the phone queue.
Service Businesses
Every quote, booking and review handled.
Appointments & Clinics
Bookings, reminders and no-show recovery.
There is a better way
Stop grinding. Start scaling.
The work is not the problem — the manual handoffs are. Here is what changes in the first month.
The old way
- Leads wait hours for a reply — and buy from whoever answers first.
- Forty hours a week retyping the same details into spreadsheets and CRMs.
- The phone rings during service; nobody can answer it and the order is lost.
- Discounts go to everyone, so margin disappears without loyalty improving.
- Stock, rosters and purchasing are guessed from last month's gut feel.
The Peno AI way
- Every enquiry answered in seconds, in the channel it arrived, 24/7.
- Records, quotes and follow-ups created automatically — no retyping.
- Voice and chat agents take orders and bookings while the team serves.
- Offers are built per customer from real behaviour, protecting margin.
- Demand, purchasing and shifts forecast from your own sales data.
Omnichannel by default
One agent. Every channel your customers already use.
No new app to download, no portal to remember. The same agent holds the same memory across messaging apps, social DMs, phone calls and your website — and hands off to a human without losing context.
WhatsApp Instagram Telegram Bale Eitaa Rubika Web chat
Four steps
From discovery to live in 14 days.
We do not hand you software and disappear. We stay as your engineering team for as long as the system runs.
01
Discovery call
We map your channels, tools and the bottlenecks costing you revenue. No slide deck — a working session.
02
System design
We specify the agents, data connections, guardrails and the exact outcomes we will measure.
03
Build & connect
We build and integrate with your POS, CRM, calendar and messaging channels, using your real data.
04
Launch & optimise
You go live with training and documentation, then we tune performance every month.
Proven results
From manual chaos to automated excellence.
+47%
More booked appointments
83%
Faster first response
40h
Manual work saved weekly
24/7
Coverage in 7 channels
Case study
A real estate investment firm, 40 hours a week back
The challenge: manual lead qualification consumed 40+ hours a week, with an average response time of six hours.
The system: AI qualification on every inbound channel, instant CRM synchronisation and follow-ups that run themselves.
+47% bookings 83% faster response 40 hours saved weekly
The system went live in 14 days and immediately started generating results. We are now processing three times the leads with half the manual work.
Automation that finally works. We cut manual tasks by 60% and doubled our client meetings.
Working with Peno AI has been a game changer. You took processes that used to eat up hours and automated them to just seamlessly work.
Insights
What we are learning in deployment.
The 90-second rule: what speed to lead does to close rates
Most agencies do not have a lead problem. They have a response problem, and the clock starts the moment the enquiry lands.
What we got wrong building our first voice agent
Latency, accents, barge-in and the quiet danger of a demo that sounds better than production. Notes from the first deployment.
Questions
Everything you need to know before we talk.
Do we need technical skills to run this?
No. You get an operations dashboard with plain-language controls, plus documentation and a training session for your team. We stay on as your engineering partner for changes and new automations.
How fast can we go live?
Most systems launch in 14 days. A single-channel agent can be live in under a week; multi-system builds with POS or ERP integration typically take three to four weeks.
Will it work with the tools we already use?
Yes. We integrate with Square, Lightspeed, Toast and Impos on the restaurant side, and Salesforce, HubSpot, Zoho, Procore, calendars and spreadsheets on the CRM side. Where there is no API, we use a controlled connector or an aggregator such as Deliverect or Otter.
Do we own the system and the data?
You own your data, your accounts and the deployment. We build in your infrastructure or ours — your choice — and hand over full documentation and source at the end of the engagement.
What happens to messages the AI cannot handle?
Every agent has escalation rules. Anything outside its scope — a complaint, a custom quote, a clinical question — is handed to a human with a full summary and suggested reply, never silently dropped.
How do you handle privacy and compliance?
Data stays in your systems wherever possible, access is least-privilege, conversations are logged, and we support regional hosting requirements. We sign an NDA before discovery and a data processing agreement before launch.
Can we cancel or pause?
Yes. Builds are fixed-scope projects; ongoing optimisation runs month to month. You can pause or cancel with 30 days' notice, and you keep everything we built.
Start here
Tell us what is slowing you down.
A free 30-minute discovery call. We will map the bottleneck, sketch the system and tell you honestly whether AI is the right answer.
Melbourne · Australia+61 408 025 238
Dubai · UAE+971 54 244 9000
Riverside · California, USA+1 951 604 3199
Prefer email? Write to hello@penoai.com — a human reads every message.