Terms

These terms apply to the use of this website. They do not replace a signed agreement for project work; where the two differ, the signed agreement governs.

Using this site

You may read, quote and link to material on this site with attribution. You may not republish whole articles, resell our content, or use the site in a way that interferes with its operation.

No guarantee of outcome

Articles describe our experience and general approaches. They are not advice for your specific business, and results vary with data quality, systems and execution. We are not liable for decisions made solely on the basis of published material.

Project work

Scope, fees, deliverables and ownership are defined in a written statement of work. Unless that document says otherwise, you own the configuration, prompts and integrations we build for you, and we retain ownership of our pre-existing tools and libraries.

Confidentiality

We treat client data and internal systems as confidential. Case studies and references are published only with permission.

Availability

We aim to keep this site available but do not guarantee uninterrupted access. Maintenance, hosting failures and third-party outages can affect it.

Governing law

These terms are governed by the laws of Victoria, Australia. Nothing here limits rights you have under applicable consumer law.

Contact

Questions about these terms: hello@penoai.com.

Last updated: November 2026.