Flagship system · hospitality

The restaurant that answers every call, fills every table and grows every ticket.

Peno's restaurant AI is not a chatbot on the website. It is an operating layer across your phone line, QR menu, messaging apps and POS — taking orders, upselling, bringing guests back and telling your manager exactly what to buy and who to roster.

Book a restaurant demo See a live order

Works with your POS No app for guests Live in 14 days

Tonight · serviceLive

calls answered

missed

$214

upsell added

Tonight's action

“Order 15kg less chicken tomorrow — the forecast is 20% down and you still have two days of stock.”

Sent to the manager at 10:40 pm with the saving attached.

Nightly ROI report

Food waste down 18% · two quiet-shift tables filled · one regular won back.

What it does

Twelve jobs, one system — built around the way a kitchen runs.

Ordering and reservations are the entry point. The value compounds when the same data drives marketing, purchasing and rosters.

Automated ordering, 24/7

Orders and table reservations taken by voice, web, QR and messaging — captured around the clock and written straight into the POS.

Customer & order analytics

Food habits grouped intelligently, peak visit windows measured, and loyal regulars identified from real sales data rather than guesswork.

Contextual upselling

Sides, drinks and dessert suggested at the moment of ordering — matched to the basket, the time of day and what this guest usually buys.

Personalised offers

One-to-one incentives generated from purchase history, replacing expensive blanket discounts that train guests to wait for a sale.

Retention & re-engagement

A message when a guest's usual order window comes around — the weekly Friday pickup or the Tuesday work lunch — with their favourite items ready.

Off-peak incentives

Time-boxed offers that shift demand into quiet shifts and fill empty tables without discounting your busiest service.

Procurement agent

Kitchen demand estimated from weather, bookings and sales history, with supplier orders drafted before a stock-out happens.

Workforce scheduling

Shifts matched to predicted covers and peak load, so you stop paying penalty rates for staff standing idle.

Where the return comes from

Four systems, ranked by payback.

We deploy in this order. Each one pays for the next, and each one is measured against a control group.

Priority 01 · immediate impact

AI voice & chat agent

Connected to your phone line, WhatsApp and website. It speaks with a natural local accent, answers every call at Friday peak, books tables, handles menu questions — gluten-free, halal, allergens — and sends takeaway orders straight to the kitchen printer.

Local number (+61 / +971 / +1) through Twilio or Telnyx for the lowest voice latency
Deepgram speech-to-text, a fast reasoning model, ElevenLabs voice output
Function calling against live stock, pricing, modifiers and the POS
Payment links by SMS and instant kitchen printing

Priority 02 · immediate impact

Dynamic upselling & pricing

On the QR menu and the direct ordering flow — no app for guests to install, checkout under 20 seconds with Apple Pay or Google Pay. The agent recommends high-margin complements based on the hour, the weather, the guest's last order and the current basket.

Association rules plus an LLM at checkout, typically lifting average ticket 10–20%
Momentary discounts on perishable stock on quiet days
Direct delivery through Uber Direct or DoorDash Drive at a flat courier fee instead of 30% marketplace commission
Every recommendation A/B tested and reported

Priority 03 · 2–4 weeks to impact

Retention, reputation & win-back

Guests acquired through delivery marketplaces are moved to direct ordering, saving 25–30% in commission on every future order. Guests who have not ordered in two weeks — or who only appear in quiet periods — get a personal message with their favourite dish or a timed code.

Behavioural segments built from real order history
Human-sounding replies to every Google review
Win-back and off-peak campaigns by SMS or messaging app
Direct-order migration offers that pay for themselves on the first order

Priority 04 · 1–2 months to impact

Demand, labour & inventory forecasting

Sales history, weather and local events — a match at the stadium, a public holiday, a cold snap — combined to predict covers, purchasing and exact staffing per hour, so penalty-rate shifts and food waste both shrink.

One clear action for the manager, not another dashboard: “order 15kg less chicken today”, “close tomorrow's evening shift one person short”
A nightly SMS with the money saved that day
Supplier orders drafted and ready to approve
Waste and stock-out tracking tied to forecast accuracy

Live simulator

An order, start to finish — no human involved.

This is the actual sequence: conversation, upsell, payment link, kitchen ticket and CRM update. Try it against your own menu on the demo call.

Peno restaurant agentWhatsApp · +61 3 9000 0000

Live

Hi, can I get two chicken parmas and a garlic bread delivered to Richmond around 7?7:02 pm

Absolutely. Two chicken parmas and garlic bread — $58.40 delivered by 7:15. Would you like to add two house lemonades for $9? They pair well with the parma.7:02 pm · replied in 1.4s

Yes please, add the lemonades.7:03 pm

Done — payment link sent. Your order is with the kitchen.7:03 pm

Kitchen ticket

2 × Chicken parma$52.00

1 × Garlic bread$6.40

Delivery · Richmond7:15 pm

Total$58.40

Sent to Square POS

Upsell accepted · customer profile updated · order sent to the POS and printed in the kitchen without a human touching it.

POS integrations

Connected to the till you already trust.

Direct API first, aggregators only where a legacy system leaves no other option. No rip-and-replace, no double entry.

Phase one

Square

REST API, modern webhooks and a free sandbox. The fastest route to a stable, well-tested integration.

Phase two

Lightspeed K-Series

The restaurant-grade system in a large share of modern Australian venues. Requires the partner programme.

Phase two

Toast

Strong API and sandbox; the right fit for US venues already standardised on Toast.

Adapter

Impos, H&L & legacy

Where there is no usable API, we connect through an aggregator such as Deliverect, Otter or Choco rather than forcing a replacement.

What we deliberately do not build

A full POS from scratch, an Instagram caption generator pretending to be a product, or a consumer app nobody wants to download. Each one has sunk better-funded companies than ours. We integrate, and we stay focused on revenue.

Results

What venues see in the first quarter.

+15%

Average ticket from contextual upselling

Missed calls during service

-25%

Marketplace commission on repeat guests

-18%

Food waste after demand forecasting

Indicative ranges from deployments in comparable venues; your baseline is measured during discovery.

Restaurant FAQ

The questions every operator asks.

Do we have to replace our POS?

No. The system sits on top of the POS you already run. We start with Square because its API is the most reliable, then add Lightspeed, Toast or an aggregator depending on your venue.

Will it sound robotic on the phone?

The voice agent uses a natural-sounding voice model with local pronunciation, sub-second turn taking and interruption handling. Most guests cannot tell, and every call is recorded so you can listen and tune it.

What happens with allergies and special requests?

Allergen and modification rules come from your own menu data, and the agent is restricted to what the kitchen can actually guarantee. Anything ambiguous is transferred to a human rather than guessed.

How much does the average ticket increase?

Clients typically see a 10–20% lift in average ticket from contextual upselling. We measure it against a control group, not against last month's optimism.

Does it work with delivery marketplaces?

Yes. The goal is to move repeat guests to direct ordering, where you keep the margin, while still using marketplaces for discovery. Direct delivery can run through Uber Direct or DoorDash Drive at a flat fee.

How long until it is live?

A single-venue ordering and reservation agent is usually live in two weeks. Full forecasting and procurement roll out over the following month once clean sales history is flowing.

Book a demo

Bring your menu. We will bring the agent.

On the call we take a real order and a real reservation against your menu, live, and show you exactly what lands in the kitchen and in the POS.

Melbourne · Australia+61 408 025 238

Dubai · UAE+971 54 244 9000

Riverside · California, USA+1 951 604 3199