Agentic CRM · Freight & Logistics
Agentic CRM for freight, moving and logistics companies
Quote from your tariff file in under a second, capture the booking, dispatch the load and answer “where is my freight?” around the clock — in every channel drivers actually use.
How it works
Quotes, bookings and tracking without the phone queue.
In freight, speed wins the load. The Peno logistics agent reads your route and tonnage tariff, calculates the rate instantly, captures pickup and delivery details, notifies the right driver group and tracks the shipment to delivery. Customers stop calling the office for status, and dispatch stops retyping messages into the system.
<1s
Rate response time
-60%
Inbound status calls
+35%
Loads booked per dispatcher
Capabilities
Everything included in the freight & logistics playbook.
Instant rate quotes
Route, vehicle type, tonnage and accessorials priced from the tariff file — before a competitor picks up the phone.
Booking capture and dispatch
The agent collects cargo details, creates the booking and posts the load to the correct driver channel automatically.
Tracking without a call centre
Customers ask for status by tracking number or phone and get an accurate answer from the live shipment record.
Deposits, invoices and surveys
Payment links, deposit requests and post-delivery satisfaction surveys are sent and chased automatically.
Driver document collection
PODs, licences and permits are requested, received and attached to the right job.
Exception alerts
Delays, failed deliveries and damaged cargo trigger an alert to the account manager with the full context.
AI tools on top
Extra leverage for the team behind the agent.
Included in the workspace: the small tools that remove the remaining manual work around each conversation.
Tariff assistant
Keeps rate tables consistent and flags routes that no longer make margin.
Cargo email parser
Converts unstructured enquiry emails and messages into a structured booking.
Delivery follow-up
Confirms delivery, requests proof and asks for a review at the right moment.
More playbooks
Other industries we build for.
Get started
See this working on your own data.
We will connect a sample of your listings, rate card or calendar in the demo, so you can judge the output rather than the promise.